Users are currently unable to access to access the eLynx Application due to a Microsoft Azure cloud issue. We are waiting on Microsoft engineers for a resolution.
For your records, we have included the preliminary details of the incident below.
Summarized Incident Information
Summary of Issue from Microsoft: https://azure.microsoft.com/en-us/status/
"Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region. Engineers have isolated an issue with cooling in one part of the data center, which caused a localized spike in temperature, as the preliminary root-cause. Automated data center procedures to ensure data and hardware integrity went into effect when temperatures hit a specified threshold and critical hardware entered a structured power down process. The impact to the cooling system has been isolated and is in the process of being mitigated. Engineers are continuing to work towards restoration of services. The next update will be provided at 14:00 UTC or as events warrant."
"Engineers are now in the process of restoring power to affected devices as part of the ongoing mitigation process. Some services may also be experiencing intermittent authentication issues due to downstream Azure Active Directory impact, and engineers are separately working on mitigation options for this also."
- Customers are not able to log into application.
- Alarm Notifications, scheduled reports and exports are not functional.
- At this point in time, we can not assess whether or not there is any loss of newly polled data, but we will assess and share this information as soon as possible.
The eLynx team is closely monitoring the incident and communicating with Microsoft Engineers to make sure our application comes back online as soon as possible. We will continue to post status updates as well as any associated impact.
If you have any additional questions, comments, or concerns regarding this incident, please contact us at email@example.com or call 866-303-5969.